Accessibility Statement
Last updated: 8 November 2026
South West Coast Walk wants its website and app to be usable by as many people as possible, including people with disabilities. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.
This statement covers the website walksouthwestcoast.co.uk and the South West Coast Walk app for iPhone and Android.
South West Coast Walk is operated by Pixelo Mobile Ltd.
1. Current conformance status
Partial conformance
walksouthwestcoast.co.uk — we aim to meet WCAG 2.1 AA. The website has not been independently audited, and some parts of it fall short; the ones we know of are listed in section 3.
Partial conformance
South West Coast Walk app (iPhone and Android) — we aim to meet WCAG 2.1 AA. The app has not been independently audited, and some parts of it fall short; the ones we know of are listed in section 5.
2. What we do
- Keyboard: we design the core flows (browse routes, send a request, sign in, contact form) to work with a keyboard alone, with visible focus states.
- Structure: we use headings, landmark regions and labels on controls, so that screen readers can find their way around a page.
- Text size: we build pages to work with browser zoom and larger text, and on small screens.
- Forms: we give form fields labels and mark the required ones.
- Images: we give meaningful images a text alternative; decorative images have an empty one.
- Touch targets: in the app we aim for touch targets of at least 44×44 points.
3. Known limitations
| Area | Limitation |
|---|
| Trail map (interactive) | The interactive map (OpenStreetMap tiles shown with Leaflet) is not directly screen-reader accessible. The stage list gives much of the same information as text, but the map itself is not announced. |
| Elevation charts | Where we show an elevation chart (for example on a shared route page, or under My Trails in your account), it is drawn as a picture with no text alternative, so screen readers skip it. The distance and ascent are shown as text on the same page. |
| Star ratings | Some star ratings are shown as characters (★), which some screen readers read out one by one. |
| Photo viewers | Some photos open full screen only with a mouse or a tap (for example the photos in a story). On our culture pages a keyboard can open them, but focus does not move into the full-screen viewer, and the enlarged photo has no text alternative. The Escape key and the close button both close it. |
| Colour contrast | White text on our accent colour is below the WCAG 2.1 AA contrast for small text. This affects the services you tick in the trip planner on our home page and the count of ticked services, and the FEATURED label on stay cards on our home page. |
| Videos | Videos that businesses add are hosted on YouTube and may not have captions. |
This list is not complete. If you find a barrier that is not on it, please tell us (section 7).
4. Our app
The South West Coast Walk app is built with Flutter. Flutter's Semantics widgets pass labels to VoiceOver on iPhone and to TalkBack on Android. We aim to:
- give buttons, list items, headings and form fields meaningful labels;
- support larger text: text in the app follows the text size set on your phone;
- follow your phone's Reduce Motion setting where we use animations (today only some screens do; see section 5).
5. Known app limitations
- Map: the map in the app is visual and is not fully usable with a screen reader, and pinch-to-zoom has no screen-reader equivalent. You can use your device's own zoom feature, and the stage list gives much of the same information as text.
- Elevation charts: screen readers do not announce the elevation charts in the app. The distance and ascent are shown as text on the same screen.
- Reduce Motion: only the welcome screens and the screen that asks you to confirm your email address follow your phone's Reduce Motion setting today. Other animations still play.
6. Need help using South West Coast Walk?
If an accessibility barrier stops you completing something, tell us and we will try to help:
- Email access@walksouthwestcoast.co.uk. We will consider your message and reply when we can.
- Describe the page or screen and what you were trying to do.
- If it's time-sensitive (for example, a business is waiting for your reply about a trip), we will help you contact that business by email.
7. Report a new accessibility issue
Please send new barriers to access@walksouthwestcoast.co.uk with:
- The URL or app screen
- The assistive technology you use, if any (for example a screen reader, or keyboard only)
- What you expected to happen and what did happen
We will consider every report and reply when we can. We cannot promise when, or whether, a particular barrier will be fixed.
8. If you are not happy with our reply
In Great Britain, the Equality Act 2010 protects disabled people who use services, including services provided online. If you are not satisfied with our reply, the Equality Advisory and Support Service gives free advice on disability discrimination in England, Scotland and Wales.
9. Technical specification
South West Coast Walk is built using HTML5, CSS, JavaScript, Flutter/Dart (the app) and Django (the back end). Our automated tests check some accessibility points, such as the contrast of our main text colours. We have not tested every page or screen with a screen reader.
10. About this statement
We last reviewed this statement on 7 November 2026, based on our own check of the website and the app. In September and October 2026 we darkened text colours that fell short of AA. We will update this statement as we fix the limitations in sections 3 and 5.
Pixelo Mobile Ltd, company number 10585806. Registered office: c/o Demsa Accounts, 565 Green Lanes, Haringey, London, England, N8 0RL.
