Support

Help with the South West Coast Walk mobile app, your account, bookings, GPS navigation, offline maps and refunds. If you can't find the answer below, send us a message — we reply within one working day.

Average response time: within 24 hours, Monday–Friday (UK office hours). Outside hours we still read everything but may take until the next working day to reply.

Get in touch

Email us hello@walksouthwestcoast.co.uk — for any app or account question. Reply within one working day. Contact form Categorised contact form for press, billing, partnership, support, legal and GDPR. Privacy & data privacy@walksouthwestcoast.co.uk — for GDPR requests (export, delete, rectify) and privacy questions. Delete my account Submit an account deletion request from inside the app or via this page.

Common questions

Sign in with Apple isn't working

If the Sign in with Apple button doesn't respond on iOS, make sure you're on the latest version of the app (App Store → Updates), force-quit and reopen the app, and check that you're signed into iCloud on the device. If it still doesn't work, email hello@walksouthwestcoast.co.uk with your iOS version and device model and we'll fix it within a working day.

I forgot my password

On the login screen, tap "Forgot password" and enter the email you registered with. We'll send a reset link valid for one hour. Check your spam folder if it doesn't arrive within five minutes.

The app crashes or won't open

First try: force-quit and reopen. If that fails: uninstall and reinstall (your account and saved data are kept on our servers). Still failing? Email hello@walksouthwestcoast.co.uk with your phone model, OS version and a brief description of what happens.

Offline maps / GPX downloads

You can pre-load South West Coast Path maps and GPX tracks for offline use from inside the app: Profile → Map data → Download for offline. Maps stay on your device for 90 days then refresh automatically when you're back online.

GPS battery use

Continuous GPS use drains roughly 4–6% battery per hour.

Booking, payment and refund questions

Bookings made through the platform are direct contracts with the local agency or guide. For refunds, cancellations or date changes, contact the operator first (their email is on your booking confirmation). If they don't respond within 48 hours or there's a dispute, email hello@walksouthwestcoast.co.uk and we'll step in.

How do I delete my account?

Inside the app: Profile → Account → Delete account. From the web: delete-account. Account deletion is processed within 7 days and removes all personal data we hold about you (bookings, messages, profile). Some anonymised analytics may be retained.

I want to report a problem on the trail

Not for emergencies — we cannot arrange help. In an emergency, contact the local emergency services. For non-urgent reports (closed sections, water source dried up, missing waymarkers), email hello@walksouthwestcoast.co.uk — we use them to correct our trail information.

Privacy & legal

Privacy Policy — what we collect, why, how long we keep it, your rights under GDPR.
Terms & Conditions — use of the app and platform.
Cookies — cookies and tracking technologies used on the website.
User-generated content policy — what's allowed in reviews and community posts.

About this app

The South West Coast Walk mobile app is published by Pixelo Mobile Ltd (UK company number 10585806), 565 Green Lanes, Haringey, London N8 0RL. We connect hikers with verified local operators along England's 1,014 km South West Coast Path.

If you're a local agency, guide or accommodation provider who wants to be listed, visit join as an operator.